FAQs

The dedicated long-term care providers in the Centers for Medicare and Medicaid Services (CMS) Region IV can now have access to free educational resources addressing twenty  (20) health conditions experienced by residents living in long-term care. Here you will find answers to many of the questions that have come our way.

How do I get my password to access the website?
Passwords are facility/stakeholder organization specific. The nursing home administrator and stakeholder representatives from Alabama, Georgia, Florida Kentucky, Mississippi and South Carolina are invited to access the website. They will be notified that an account in the name of the facility/stakeholder organization has been established and the notification will include a User ID. The nursing home administrator/stakeholder representative will be provided a password to share with staff members. This password protection limits access by non-participating LTC/stakeholders. Every 6 months the nursing home administrator/stakeholder representatives will receive a reminder that their facility password will soon be changed.

What do I do if my password doesn’t work?
Check with your administrator or equivalent to confirm you are using the correct password. If that is not successful, check with your administrator or equivalent to reset a new facility password.

How to find my organization’s password?

ROLE/TYPE OF ORGANIZATION WHO TO CONTACT
Administrator of Nursing Home Website Help Desk
Physicians, Nurses and Direct Care Staff of a LTC Your Administrator
State Survey Agency SSA Director
Long-term Care Ombudsman Agency Director
Quality Improvement Organization Manager
Region IV CMS staff Chief, LTC Certification & Enforcement Branch

How do I contact customer support and what are their hours?
If you would like to learn how your long-term care facility can participate, click here and fill out the form.

If you are a member and need to contact customer support, you must login and fill out the form on our Help Desk page.

The Help Desk operating hours are Monday through Friday 8:30am to 11pm EST and closed on national and state holidays. All inquiries will be responded to within one business day.

Which facilities are eligible to use the website and receive the free CE credits?
Every facility in the partner states of Alabama, Florida, Georgia, Kentucky, Mississippi and South Carolina is eligible to access the website during the grant period.

How much does it cost to receive AMDA’s educational materials?
Materials accessed through the website are free of charge and provided through a CMS grant. This includes AMDA’s educational Clinical Practice Guidelines (CPGs), Implementation Guides for three (3) of the CPGs and the Know-It-All™ Diagnosing System for direct care staff, nurses and physicians.

What is AMDA?
Originally named the American Medical Directors Association, AMDA changed the organization’s name in 2014 to The Society for Post-Acute and Long-Term Care to reflect the contributions of nurse practitioners, attending physicians, and physician assistants who increasingly direct medical care for residents in long-term care facilities. AMDA is a membership organization that provides educational materials and hosts conferences and workshops. Their mission is to educate LTC professionals using research and evidence-based practices. Their educational materials are developed to recognize, assess, treat and monitor changes in a resident’s condition.

What are the main benefits of using this website?

The main benefits include:

  • Access to AMDA educational and training materials
  • Quick and easy access to evidence-based medical practices on twenty (20) conditions most likely to impact the health of long-term care residents.
  • AMDA’s Know-It-All™ Diagnosing System for physicians, nurses and direct care staff to enhance communication with one another regarding a resident’s change in condition leading to more effective care.
  • Improved resident quality of care and quality of life.
  • One-stop training resources including free CE credits for professionals in:
    • Nursing
    • Social work
    • Nutrition/Dietetics

How will using this website benefit residents?

  • Staff training and shared learning among physicians, nursing and CNA staff improve delivery of care to residents.
  • Residents receive a higher quality of care when staff and practitioners speak a common language and identify health changes with greater detail and precision leading to earlier intervention.
  • When LTC staff, nurses and physicians use these tools, resident outcomes increase and hospitalizations decrease.

Are AMDA materials used to diagnosis a problem?
AMDA materials are educational in scope and used as a resource for practitioners and training purposes. The materials should not replace the expert advice of physicians. Each resident’s health condition is based on her/his own medical history, current physical data and previous interventions. AMDA materials are guidelines; they are not intended to be used without physician, nurse practitioner or physician assistant consultation.